Just stopped in quick to grab crickets for my son's pet bearded dragon. The representative was assisting another customer so I waited. After five minutes passed the representative walked to her station and did not acknowledge me. She then went back to the customer to assist with fish. Knowing she would be tied up getting multiple fish for the customer I went to another associate. This person informed me that only the one associate could get crickets. Great job PetSmart. Great customer service. One less customer to worry about. What a shame since it is the most convenient.
Came back second day to give them 2nd chance. Same customer service. While I'm sitting here waiting again I though I would update post. Unbelievable.
Most of the staff I've come across have been helpful.
Very helpful employee she help me find what I was looking for and answered all my questions about cats.... thank u
The employees of this store make me feel as if it's a small family owned pet store. They really care and always make sure I have everything I could ever need or want having to do with our 4 legged friends.
I visited this store on November 27th to get food for my granddogs but I had a lot of questions about one of mine who has PTSD and Gee took the time to help me and suggested a thunder shirt. She was super friendly and I truly appreciate her help!
Petsmart is a US Veterinary Care based in Ocoee, Florida. Petsmart is located at 9585 W Colonial Dr, Ocoee, FL 34761, USA.
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